School Partnership Manager - K-12 Education & Healthcare (LAUSD)

$75,000 - $90,000/Yr

Hazel Health - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Ambulatory Health Care Services

About the position

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as 'one of the world's most innovative places to work' in 2023. By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students - regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life. Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will make an impact, enable scale, and feel valued.

Responsibilities

• Ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves in Los Angeles Unified School District (LAUSD).
• Work closely with the Account Management and Implementation teams to establish an infrastructure for school support.
• Support and engage with a portfolio of 200+ schools annually.
• Develop strong relationships with large portfolios of school partners, their healthcare needs, and their communities.
• Develop strong ongoing relationships with key school-based stakeholders (principals, school counselors, etc).
• Attend and facilitate strategic district-wide, school-specific, and community events.
• Ensure a high level of partner satisfaction as evidenced by specific engagement metrics.
• Identify and proactively resolve complex customer issues.
• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact.
• Advocate for the customer's needs across Hazel.
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM.

Requirements

• Prior experience in K-12 schools.
• Prior mental health experience in K-12 schools (i.e., former experience as a school counselor, on-site social worker, mental health advocate).
• Experience working with children in diverse socio-economic environments.
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus.
• Ability to be on-site in LAUSD schools for 75% of each week.

Nice-to-haves

• Existing relationships in LAUSD.
• 1-2 years school partnership experience.

Benefits

• Market competitive salary ranging from $75,000 - $90,000.
• Performance-based component as an incentive opportunity.
• 401k match.
• Healthcare coverage.
• Paid time off.
• Broad range of other benefits and perks.