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About the position
Seize your opportunity to make a personal impact as a SCITLS Ops Knowledge Manager supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a SCITLS Ops Knowledge Manager supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
Responsibilities
- Provides Knowledge Management (KM) support for enterprise Infrastructure documentation and reporting.
- Assists in executing programmatic KM strategy and ensuring the management and sharing of information and knowledge within the organization.
- Operates and maintains the enterprise KM system and is responsible for the storage, retrieval, and sharing of information and knowledge.
- Ensures the Knowledge Management system is utilized, maintained, and updated with lessons learned from Incidents, Problems, and other support functions.
- Oversees a team of Service Desk agents with the creation and maintenance of the Knowledge Management process.
- Reviews usage and effectiveness of knowledge management system and knowledge articles.
- Updates and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction.
- Creates job aids and SOPs for incident and problem resolution.
- Develops, delivers, and updates KM related reports and analytics.
Requirements
- 3+ years of related experience
- US Citizenship Required
- Security Clearance Level: TS/SCI
Nice-to-haves
- Security+, GFACT, or CCNA
- ITSM 4 Foundations: ITIL 4 Specialist Create, Deliver, and Support (CDS)
- Certified Business Relationship Manager (CBRM)
- Lean Six Sigma Green Belt
- HDI Problem Management Professional
- ServiceNow Certified Implementation Specialist - ITSM
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Relocation may be available
- Rest and recharge with paid vacation and holidays
