Scrum Master I

$83,550 - $178,603/Yr

Marriott International - Springfield, IL

Full-time - Manager

Hybrid - Springfield, IL

Accommodation

About the position

The Infrastructure Delivery Scrum Master/Project Manager candidate functions as a servant leader for the Global Network Product team to ensure organization, execution, and optimization across the team and to deliver value against a shared set of business objectives. This role involves mentoring, coaching, and advising members of the scrum team that operate within the Global Networks product line. The candidate will effectively and efficiently manage sprints from planning to execution to review within the Agile team framework. They will guide and facilitate teams through ceremonies, events, and meetings while supporting Agile best practices, including daily stand-ups, ensuring the team meets the definition of done, managing story points/burndown, and removing impediments/barriers. The candidate will help drive the development of prioritization processes and communication with leadership and stakeholders. They must possess confidence in their ability to resolve team-level impediments, manage risks and issues, and drive continuous improvement throughout the delivery teams and lifecycle. Identifying milestones and driving the work to meet commitments is essential. The candidate will have an expert-level understanding of PMI Project and Agile Scrum principles and practices and will understand the unique opportunities and challenges associated with organizing, facilitating, and continuously aligning the Teams with the guiding business strategy.

Responsibilities

• Direct the work of project team, including other external resources.
• Function as escalation to project teams to resolve issues.
• Report project status to Senior Leadership in weekly meetings.
• Plan projects, including requirements, stories, schedule, and deliverables to meet business needs.
• Facilitate and support all scrum events: Sprint Planning, Daily Scrum, Refinement, Sprint Review, and Sprint Retrospective.
• Ensure Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Identify initiative milestones and required tasks.
• Manage initiative risk, issues, and budget.
• Track initiative performance.
• Inform the appropriate stakeholders of project status and issues.
• Interface with vendor(s) for programs under direct control.
• Maintain a proper balance between business and operational risk.
• Contribute to the advancement and improvement of Agile practices within the organization.
• Guide and coach the Scrum team on how to use Lean and Agile practices and principles to deliver high-quality products and services to customers.
• Ensure team members follow the defined project management and Agile standards and processes.
• Facilitate teams to critically review current processes for effectiveness, quality, and simplification.
• Provide early warning to business stakeholder executives regarding degraded or missed service levels.
• Assist in promoting the implementation of best practices.
• Generate enthusiasm and understanding of the Agile processes and standards and how each role contributes to the achievement of that vision.
• Foster a work environment that drives associate engagement and enables business success.
• Ensure appropriate processes are in place and executed to drive collaboration and alignment within the team and with the broader IT organization.
• Understand and meet the needs of key stakeholders.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Determine priorities, schedules, plans, and necessary resources to ensure completion of any projects on schedule.
• Collaborate with internal partners and stakeholders to support business/initiative strategies.
• Communicate concepts in a clear and persuasive manner that is easy to understand.
• Generate and provide accurate and timely results in the form of reports, presentations, etc.
• Demonstrate an understanding of business priorities.

Requirements

• Undergraduate degree, equivalent experience, or certification.
• 5+ years' experience managing enterprise-level technology infrastructure projects for a global company.
• 4+ years of Agile Delivery experience using Scrum, Kanban, and SAFe methodologies.
• 4+ years planning and problem-solving with product management and delivery teams.
• 4+ years creating and delivering presentations and project plans.
• Experience in network/technical engineering.
• Experience with large user migrations to cloud services of 100K+ users.
• Experience with projects using cloud technologies and remote PC assistance technologies (e.g., Beyond Trust, Webex, HDX).
• Excellent oral and written communications skills to effectively share information with project team members, senior managers, and leadership.
• Proficiency with Microsoft 365 suite and applications (Word, PowerPoint, Excel, Outlook, SharePoint, Visio, Teams).
• Proficiency with tools Clarity, Jira, ServiceNow.
• Agile Certification.
• ITIL Certification.

Nice-to-haves

• SAFe Certification
• PMP Certification
• Effectively works with diverse project team members with the ability to instill a unified drive to achieve project objectives and milestones.
• Ability to align change management strategies with product development/deployments.
• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques.
• Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management.
• Comfortable making presentations to executives.
• Ability to understand and represent both the business and technology.
• Thrives in a highly collaborative, matrixed, complex, fast-paced environment.

Benefits

• Medical, dental, and vision coverage.
• Health care flexible spending account.
• Dependent care flexible spending account.
• Life insurance.
• Disability insurance.
• Accident insurance.
• Adoption expense reimbursements.
• Paid parental leave.
• Educational assistance.
• 401(k) plan.
• Stock purchase plan.
• Discounts at Marriott properties.
• Commuter benefits.
• Employee assistance plan.
• Childcare discounts.