Scrum Master II

Bank of America - Addison, TX

Full-time - Mid Level

Addison, TX

Credit Intermediation and Related Activities

About the position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! This job is responsible for facilitating scrum ceremonies, managing dependencies, providing visibility into delivery plans and progress, promoting agile principles and mindset through coaching, and enabling continuous improvement across multiple scrum teams. Key responsibilities include optimizing the flow of stories and the value delivered for medium to high complexity projects and programs. Job expectations include ensuring the team resolves impediments quickly, following agreed-to processes, and maintaining a good relationship with the product management team and other stakeholders. This role is responsible for serving and supporting the Product Owner and Development team in their quest to deliver high quality value to the customer. Key responsibilities include guiding and coaching 1 agile team and 1 Kanban team on Scaled Agile (SAFe) best practices and values as the teams deliver data solutions and provide base/production support services. This person should be self-organized, and assist the team perform to a higher level of maturity at a pace that is sustainable and comfortable for the team. This person should be able to remove impediments or find the right personnel to remove the impediment, build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, and facilitate getting the work done without coercion, assigning, or dictating the work. They should personify SAFe Agile, providing support to the team using a servant leadership style, leading by example.

Responsibilities

• Facilitates Scrum ceremonies including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives
• Provides visibility into the Agile team's delivery plans and progress against plan to stakeholders
• Manages risk including dependency management, impediment removal and compliance with Enterprise Change Management and other policy requirements
• Applies metrics to assess team delivery, maturity, and performance and identifies and shares improvement opportunities with the team
• Partners with product stakeholders to ensure the team has a healthy product and Sprint backlog
• Provides coaching and mentoring to the team for them to become high performing by collaborating, focusing on continuous improvement including cross-training, and sharing knowledge on scrum practices and Agile principles
• Leads scaled planning for the team including Pre Planning/Preparation and Program Increment Planning Events and represents the team in Scrum of Scrums/Agile Release Train Syncs

Requirements

• First level Scrum Master experience and/or certification (PSM I, CSM)
• Knowledge of Kanban and/or scaled agile frameworks such as the Scaled Agile Framework for the Enterprise (SAFe)
• Experience being the Kanban Lead or Scrum Master for at least two years
• Experience being on multiple kanban or scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc.)
• Knowledge and/or experience with widely successful Kanban / Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
• Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach
• Experience in Jira

Nice-to-haves

• Second level Scrum Master certification (PSM II, CSP)
• Experience playing the Scrum Master role for at least three years for a software development team
• A good working knowledge of using an Agile tool such as Jira
• Track record of continued and recent education, as a presenter and learner, in Agile and Scrum, including training, conferences, user groups, self-study, etc.
• Applicable knowledge of the technologies used by the team
• Previous experience as a collaborative leader
• Excellent communication and mentoring skills
• Experience managing teams performing base/production support services including business sustaining activities, incident management, application governance, Compliance, Risk Remediation, and break/fix support

Benefits

• Competitive benefits to support physical, emotional, and financial well-being