Scrum Master

Telligen - West Des Moines, IA

Full-time - Mid Level

West Des Moines, IA

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About the position

The Scrum Master at Telligen is responsible for guiding and coaching scrum teams in a hybrid work environment, ensuring adherence to Agile practices and principles. This role focuses on delivering high-quality products and services while fostering a culture of self-organization and continuous improvement. The Scrum Master collaborates closely with product owners and team leads to align team efforts with product vision and priorities, while also tracking performance metrics to drive process enhancements.

Responsibilities

• Lead Daily Scrum, Sprint Planning, Sprint Reviews, and Retrospectives.
• Create a culture of self-forming teams focused on positive business outcomes.
• Act as a change agent to promote an Agile mindset throughout the organization.
• Mentor the Scrum team and stakeholders in Agile principles, Scrum practices, and self-organization.
• Help teams adapt to Agile techniques such as backlog refinement, story pointing, and sprint planning.
• Identify and eliminate impediments that block the team's progress.
• Ensure external distractions are minimized, enabling the team to stay focused on sprint goals.
• Encourage and facilitate a culture of continuous improvement within the team.
• Use retrospectives and other feedback mechanisms to drive process improvements.
• Collaborate with the Product Owner to ensure the team's work aligns with product vision and priorities.
• Help with backlog refinement to maintain a healthy and prioritized product backlog.
• Ensure clear communication between the development team, Product Owner, and stakeholders.
• Track and report on team performance metrics, such as velocity, burndown, and capacity.
• Use metrics to help the team understand trends and adjust processes accordingly.
• Work with other Scrum Masters and teams across the organization to foster collaboration and share best practices.
• Partner with Solution Delivery Managers to help resolve conflicts within the team.

Requirements

• Four-year degree in MIS, Computer Science, Business or related field, and/or equivalent training and/or experience.
• 3-5 years of experience as a Scrum Master helping teams use the Scrum Framework to deliver working software.
• Experience working with the Scrum Team to identify impediments and remove them.
• Experience helping the Scrum Team construct experiments that ultimately result in quality product delivery.
• Experience using Jira or other tools to help identify areas for improvement and communicate with stakeholders/management.
• Strong communication skills and ability to work with the Scrum Team, Product Owners, Solution Delivery Managers, and Stakeholders.
• Experience providing servant leadership to the Product Owner, Scrum Team, and Organization.

Nice-to-haves

• Scrum Master Certification (CSM/A-CSM or PSM I/PSM II/PSM III) preferred.
• Experience with CMMI or similar SDLC methodologies is a plus.

Benefits

• Hybrid work schedule (2-3 days in office)
• Employee ownership
• Commitment to health and safety
• Supportive work environment
• Opportunities for professional growth