Scrum Master

$104,000 - $114,400/Yr

The Judge Group - Los Angeles, CA

Full-time

Remote - Los Angeles, CA

Administrative and Support Services

About the position

We are seeking a seasoned Scrum Master to lead and navigate the efforts of our technical teams dedicated to enhancing contact center telephonic services. This role is pivotal in championing agile methodologies within the organization, ensuring that our teams are aligned with best practices and are effectively collaborating to meet business objectives. The Scrum Master will be responsible for prioritizing tasks, orchestrating meetings, resolving impediments, and mentoring team members on the use of Rally software. In this position, you will spearhead customer and team engagements, ensuring effective collaboration with stakeholders at all levels. You will drive the strategic planning and execution of projects, ensuring that all initiatives are aligned with the overarching business goals. Monitoring project progress will be a key responsibility, where you will document milestones and results while managing project controls to track benefits. Proactively addressing challenges and devising contingency plans will be essential to guide the team towards successful outcomes. Additionally, you will foster an environment of continuous improvement, serving as a coach for agile practices and enhancing proficiency in Rally software. Facilitating communication across teams will be crucial, as you will lead daily stand-ups and contribute to product strategy and execution. Your leadership will be instrumental in navigating the complexities of contact center operations and ensuring that our teams are equipped to thrive in a dynamic environment.

Responsibilities

• Spearhead customer and team engagements, ensuring effective collaboration with stakeholders at all levels.
• Drive the strategic planning and execution of projects, ensuring alignment with business objectives.
• Monitor project progress, documenting milestones and results, while also managing project controls for tracking benefits.
• Proactively address challenges, devise contingency plans, and guide the team towards successful outcomes.
• Foster an environment of continuous improvement, serving as a coach for agile practices and Rally software proficiency.
• Facilitate communication across teams, leading stand-ups, and contributing to product strategy and execution.

Requirements

• A minimum of 5 years in a Scrum Master role, managing sizable projects.
• At least 3 years of hands-on experience with Broadcom's Rally Software.
• Exceptional communication skills and the ability to forge strong stakeholder relationships.
• Proven track record in contact center operations and navigating dynamic environments.
• Proficiency in Microsoft Office Suite, particularly PowerPoint for executive presentations.

Nice-to-haves

• Scrum Master Certification (CSM) or Agile Coaching Certification (ACC).
• Project Management Professional (PMP) or PMI Certification.
• Knowledge of Genesys contact center solutions.