Concentrix - TX, TX
posted 3 days ago
About the position
We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: Challenge Conventions, Deliver outcomes unimagined, Create experiences that go beyond WOW. If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Responsibilities
- Lead and organize daily stand-ups, sprint reviews, estimation workshops, retrospectives, and planning sessions.
- Work collaboratively with IT partner teams to drive successful development and software delivery processes.
- Assist Product Owners and Technical Product Managers in user story creation, prioritization, and grooming of product backlogs.
- Identify and remove obstacles, making issues visible and ensuring timely resolutions.
- Coach development teams and stakeholders on Agile/Scrum practices to promote sustainable and comfortable adoption.
- Ensure early and frequent cross-functional coordination among analysts, developers, and testers.
- Identify and manage project challenges, executing real-time resolutions to mitigate risks.
- Demonstrate excellent interpersonal skills to work with diverse teams under high-pressure scenarios.
- Operate in a 24/7 system support environment focusing on maintaining high system availability.
Requirements
- 4-7 years of experience in Agile development, including coaching on Agile methodologies and tools.
- Demonstrated experience with API/UI and Rest services; iOS/Web Apps experience preferred.
- Proven track record of working with teams to support frontline experiences and direct business partner interactions.
- Familiarity with commerce/selling experiences is advantageous.
- Extensive knowledge of IT concepts, strategies, methodologies, architectures, and technical standards.
- Experience with tools such as Jira, Gitlab, AppDynamics, and Splunk.
- A proven leader with the ability to effectively communicate with technical and non-technical audiences, balancing collaboration and influence.
