Scrum Master

Hub International - Chicago, IL

Full-time - Mid Level

Chicago, IL

10,001+ employees

Insurance Carriers and Related Activities

About the position

HUB International is seeking a motivated Scrum Master to support our strategic goals as we rapidly expand our digital product offerings and technology solutions. In this pivotal role, you will work with multiple teams to facilitate the planning and successful delivery of client projects through the full project development lifecycle. As a Scrum Master, you will empower our teams as a servant leader, monitor team performance, and remove any impediments that block sprint goals. You will apply Agile values and principles, and the Scrum or Kanban framework to optimize value delivered, coach and support our teammates, and promote self-organization and continuous improvement for high-performing teams. In this role, you will support multiple product development teams focusing on digital technology-based solutions. You will collaborate with and support the Product Owner, Designers, and Developers to ensure alignment on the product roadmap and sprint goals, deliver incremental value each sprint, improve squad processes, and develop sprint reports. Your responsibilities will include communicating and mitigating impediments, risks, concerns, and cross-team dependencies to the appropriate leader to maintain team velocity. You will also collaborate with other Scrum Masters to champion Agile practices and values within and across teams, coach others on these practices, and align and guide the teams to self-organize to maximize the value delivered. You will facilitate scrum rituals, meetings, tool configuration, and any necessary decision-making processes for the team, including sprint planning, daily standups, sprint reviews/retrospectives, etc. Monitoring, analyzing, and presenting team performance reporting and analytics, including burndown/burn-up charts, sprint velocity, capacity planning, sprint status, and defect tracking, will also be part of your role. Additionally, you will facilitate backlog refinement meetings using relative effort estimation techniques and ensure clear and concise product backlog items, supporting the Product Owner to prioritize the Product Backlog to maximize value. Fostering a culture of collaboration, continuous improvement, and accountability within the team is essential, as is leading by example, demonstrating initiative, servant leadership, proactive communications, consensus building, adaptability, and teamwork.

Responsibilities

• Support multiple product development teams focusing on digital technology-based solutions.
• Collaborate with and support the Product Owner, Designers, and Developers to ensure alignment on the product roadmap and sprint goals.
• Deliver incremental value each sprint, improve squad processes, and develop sprint reports.
• Communicate and mitigate impediments, risks, concerns, and cross-team dependencies to the appropriate leader to maintain team velocity.
• Collaborate with other Scrum Masters to champion Agile practices and values within and across teams.
• Coach others on Agile practices and guide teams to self-organize to maximize value delivered.
• Facilitate scrum rituals, meetings, tool configuration, and necessary decision-making processes for the team.
• Monitor, analyze, and present team performance reporting and analytics including burndown/burn-up charts, sprint velocity, capacity planning, sprint status, defect tracking, etc.
• Facilitate backlog refinement meetings using relative effort estimation techniques and ensure clear and concise product backlog items.
• Support the Product Owner to prioritize the Product Backlog to maximize value.
• Foster a culture of collaboration, continuous improvement, and accountability within the team.
• Lead by example, demonstrating initiative, servant leadership, proactive communications, consensus building, adaptability, and teamwork.

Requirements

• 4+ years of relevant work experience in Agile software development environments.
• Minimum 2 years of experience working as a Scrum Master in Agile software development environments.
• Proficiency and propensity for servant leadership, facilitation, situational awareness, conflict resolution, team empowerment, and transparency.
• Ability to assess the Agile team's performance based on results and delivery patterns and drive continuous improvement through the application of the appropriate Agile techniques.
• Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams, including virtual team members across multiple time zones.
• Understanding of the software development lifecycle and experience working with both business and technology teams.
• Familiar with Jira, Confluence, Slack, Miro, SharePoint, and Microsoft Office tools.
• Has provided agile training to teams, clients, or stakeholders.
• Experience working in the Insurance industry is preferred.
• Consulting experience is a major plus.
• CSM, ACP-PMI, or other scrum certification.
• Desire to learn.

Nice-to-haves

• Experience working in the Insurance industry is preferred.
• Consulting experience is a major plus.