SCVH - Chief Operating Officer

About the position

Under direction of the CSCHS-Chief Executive Officer, manages and directs administrative functions, activities, services, and staff for the County of Santa Clara Health System (CSCHS). The position will develop and manage strategic plans and implement high standards of service excellence, community, and business relations and ultimately the enhancement of patient outcomes. This position is responsible for the general operations and related functions of the enterprise health system; to maintain conditions for the effective and efficient operation of hospitals and clinics; responsibility for developing goals and expectations that enable staff to deliver high-quality, cost-effective care and services. Santa Clara Valley Healthcare (SCVH), part of the County of Santa Clara Health System, seeks highly qualified and innovative candidates for the Chief Operating Officer role. The Chief Operating Officer serves as a member of the health system's executive management team and is responsible for the general operations and related functions of the enterprise health system; maintains conditions for the effective and efficient operation of hospitals and clinics; and develops goals and expectations that enable staff to deliver high-quality, cost-effective care and services within the health system.

Responsibilities

• Managing a team of hospital executives with diverse expertise
• Balancing the needs of multiple hospitals and clinics
• Implementing patient care related projects, including supervision, management, and direction of staff
• Designing and implementing policies and processes that will be effective and efficient in the provision of health care to the patient population, while ensuring business needs, compliance and regulatory requirements are met
• Work closely with the Chief Executive Officer to accomplish the goals, objectives and strategic plan of the enterprise health system
• Responsible for managing all activities in the absence of the CSCHS-Chief Executive Officer
• Direct, develop and manage health system leadership team's implementation of long-range objectives, goals, plans, procedures and policies and strategies for growth and development for enterprise health system
• Oversight and management of health system leadership teams at all hospitals on the day-to-day operations to increase engagement, retention and overall experience of staff
• Directs and assists in the financial management of the hospitals, budget planning, capital and human resources, administrative, legal and compliance
• Develop cooperative relationships with other hospitals, community agencies, and professional organizations for exchange of information and services
• Adapt existing systems to demands of changes in health care, financing and requirements of pre-paid health plans and managed care delivery systems
• Review and act upon the reports of authorized inspecting agencies and/or consulting groups
• Maintain effective relationships with medical schools, affiliates and other major teaching affiliates
• Develop and implement systems changes to enhance customer service and satisfaction and cost effectiveness in the County of Santa Clara Health System
• Direct provision of Custody Health Service Medical Services to other County institutions, such as the Department of Correction, The Juvenile Probation Department and the Department of Social Services
• May be assigned as a Disaster Service Worker, as required
• Performs related duties, as required

Requirements

• Master's degree in Hospital Administration, Health Care Administration, Business Administration or a closely related field
• Approximately 7 - 10 years of increasingly responsible experience in hospital management, a significant amount of which would have been in a senior management position in a health or hospital system preferably in a teaching hospital

Nice-to-haves

• Understanding of the complexities of operation of hospitals and health systems in California
• Experience as a strategic and operational leader that is collaborative and effective at building trusting relationships
• Track record of driving change, leveraging data, and mentoring teams
• Ability to inspire people and manage complicated programs subjected to rule enforcement at the state and federal level

Benefits

• Supportive team with shared goals aligned with the organization's commitment to serving the community
• Experience in a broad range of healthcare obstacles
• Generous benefits and retirement package