SDR Manager

Athenahealth - Boston, MA

Full-time - Manager

Remote - Boston, MA

Professional, Scientific, and Technical Services

About the position

The SDR Manager at athenahealth will oversee a team of Sales Development Representatives (SDRs) responsible for sourcing new qualified leads for Sales Executives selling cloud-based solutions to physician organizations. This role emphasizes team management, strategic collaboration with Sales Territory Managers, and fostering a supportive and inclusive work environment. The SDR Manager will also engage in sales operations, ensuring accurate forecasting and adherence to best practices in CRM usage.

Responsibilities

• Coach, develop, support and lead a team of SDRs
• Collaborate with Sales Territory Managers to establish priorities and processes for the team to drive success
• Partner with Sales Territory Managers to plan and strategize outbound nurturing campaigns
• Work with SDRs to strategize and establish next steps for sourcing leads
• Monitor performance goals and objectives of all direct reports, providing ongoing feedback
• Provide both formal and informal training to SDRs
• Recognize and reward accomplishments and contributions
• Participate in team hiring initiatives through interviewing and assessing candidates
• Document and deliver performance reviews including necessary disciplinary actions
• Stay up to date on athena's product lines and market intelligence
• Produce accurate forecasts to help Sales Executives achieve quotas
• Develop and refine best practices for Salesforce usage
• Track all outreach in Salesforce
• Identify and help prioritize programs and initiatives to support the SGS strategy
• Collaborate with other internal departments as it relates to sales efforts

Requirements

• Bachelor's degree required
• 4+ years of sales experience required; 3+ years managing an inside sales team
• Understanding of full-cycle sales process
• Working knowledge of CRM, preferably Salesforce
• Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Ability to mentor and coach others through feedback and effective communication
• Ability to establish a deep understanding of professional motivators of others
• Demonstrates critical thinking skills to understand relevant issues
• Excellent communication skills, both written and verbal
• Strong presentation skills, both on the phone and in person
• Ability to prioritize and manage multiple needs at once
• Team player with a positive attitude
• Exceptional organizational and time management skills
• Strong business acumen
• Flexibility to work unpredictable hours in a fast-paced environment
• Self-starter with the ability to work independently
• Displays professionalism internally and externally

Benefits

• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexible work-life balance
• Health and financial benefits
• Company culture based on learning and inclusivity