Sea Logistics Customer Care Manager

Kuehne + Nagel - Charleston, SC

Full-time - Mid Level

Charleston, SC

10,001+ employees

Support Activities for Transportation

About the position

The Sea Logistics Customer Care Manager at Kuehne+Nagel is responsible for leading the local Customer Care team and implementing customer service strategies to enhance customer satisfaction and retention. This role involves managing customer relationships, onboarding new clients, and addressing complaints effectively. The position aims to optimize customer service levels and drive business growth within the Sea Logistics sector.

Responsibilities

• Provide leadership, direction, and monitor the performance of the local Customer Care team and local Sea Logistics Field Sales team.
• Oversee staffing and selection decisions, allocate resources, and manage project assignments as necessary.
• Close cooperation with Branch & Area management as well as Sea Logistics operations for an enhanced customer experience.
• Profit maximization by avoiding additional costs and expenses due to internal service failures.
• Proactively participate in customer visits and meetings in conjunction with local/Area sales personnel.
• Manage customer retention and focus on prospecting for new business.
• Support sales in turning opportunities into business partners.
• Continuous improvement of processes and controls aiming for consistent customer satisfaction.
• Enhance customer satisfaction through the highest level of service quality achievable.
• Analyze and follow up on customer feedback.

Requirements

• 4-5 years' Sea Logistics experience
• 2-5 years' leadership experience
• People leadership, collaboration, and empowerment skills
• Financial acumen and analytical skills

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Tuition reimbursement