TTEC - Concord, CA
posted 16 days ago
Full-time - Entry Level
Remote - Concord, CA
Administrative and Support Services
About the position
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely in North Carolina, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Requirements
- Bilingual in English and Spanish
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- Smart phone or another device that runs IOS or Android for daily log-in
Nice-to-haves
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Benefits
- Base wage range of $17 to $18 per hour plus performance bonus opportunities
- Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives
