Seasonal Brand Ambassador

Brobston Group - Auburn, AL

Full-time - Entry Level

Auburn, AL

About the position

The Seasonal Brand Ambassador at Brobston Group is responsible for delivering an exceptional shopping experience that prioritizes customer satisfaction. This role emphasizes teamwork, inclusivity, and a proactive approach to driving sales and supporting company initiatives. The ambassador will engage with customers, utilize technology to enhance shopping experiences, and uphold the brand's core values.

Responsibilities

• Motivate to drive business day to day and achieve daily, weekly, monthly sales goals.
• Proactively drive business through focusing on the customer at the core of all decisions.
• Support company initiatives.
• Participate in team training to execute business results.
• Utilize 'More Ways to Shop' to drive business results and support use of new technology.
• Represent the customer experience expectations in store.
• Deliver a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
• Champion RL core values.
• Support a collaborative environment with the customer at its core.
• Engage in networking to start to build a clientele.
• Provide ongoing feedback to Management on successes and opportunities.
• Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Provide necessary feedback to Management on category opportunities or needs.
• Ensure sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management and co-workers.