Seasonal CLUB Customer Service Outfitter

Bass Pro Shops - Pearl, MS

Part-time - Entry Level

Pearl, MS

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The CLUB Customer Service Outfitter at Bass Pro Shops is responsible for delivering exceptional customer service while promoting the benefits of being a CLUB Member. This role involves account servicing, acquiring and activating new members, and ensuring a positive shopping experience for all customers. The outfitter will also act as a product expert and provide peer coaching and support as a CLUB advocate.

Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member.
• Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
• Demonstrates products to customers and remains knowledgeable of advertised sales.
• Meets metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and maintains the CLUB Booth clean and organized.
• Provides full CLUB Member experience including processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business needs.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental insurance.
• Vision insurance.
• Voluntary benefits.
• 401k Retirement Savings plan.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.