Seasonal CLUB Customer Service Outfitter

Bass Pro Shops - Las Vegas, NV

Part-time - Entry Level

Las Vegas, NV

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The CLUB Customer Service Outfitter at Bass Pro Shops is responsible for delivering exceptional customer service while promoting the benefits of becoming a CLUB Member. This role involves executing account servicing, acquiring and activating new members, and ensuring compliance with operational programs. The outfitter will also demonstrate products, maintain inventory accuracy, and provide a unique experience for both potential and current members.

Responsibilities

• Provide world-class customer service to guests.
• Proactively greet customers and present CLUB membership opportunities.
• Execute all operational and compliance programs related to the CLUB.
• Demonstrate products to customers and remain knowledgeable of sales.
• Help meet metric goals and objectives for self and store.
• Maintain accurate CLUB inventory and keep the CLUB Booth organized.
• Process payments, answer account questions, and handle applications for CLUB Members.
• Provide daily feedback and reports in a timely manner.
• Offer peer coaching and support as a CLUB advocate.
• Assist in various areas of the store based on business needs.

Requirements

• High school diploma or GED required.
• 0 to 2 years of experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Self-motivated and able to work unsupervised.

Benefits

• Paid holidays
• Dental insurance
• 401(k)
• Vision insurance
• Discounts on retail merchandise and restaurants
• Paid vacation
• Voluntary benefits