About the position
lululemon is an innovative performance apparel company that specializes in yoga, running, training, and other athletic pursuits. The company is known for its commitment to creating transformational products and experiences that support individuals in moving, growing, connecting, and being well. The success of lululemon is attributed to its innovative product offerings, emphasis on retail stores, dedication to its employees, and the strong connections it fosters within the communities it serves. The company is focused on creating positive change and building a healthier, thriving future, which includes fostering an equitable, inclusive, and growth-oriented environment for its employees. The Educator role is fundamental to lululemon's success, as it embodies the company's commitment to providing world-class customer service and enhancing the guest experience in retail stores. Educators are responsible for engaging with guests, providing top-quality product education, and authentically representing the community and culture of lululemon. This role requires a dynamic approach to customer interaction, ensuring that each guest feels valued and supported throughout their shopping experience. In this position, Educators will interact with guests to assess their needs and provide tailored solutions for purchases and returns. They will facilitate seamless transactions and execute omnichannel programs in accordance with company standards. Additionally, Educators will contribute to a respectful and inclusive team environment, collaborating with colleagues to optimize guest experiences and support store operations. The role also involves performing various operational tasks, maintaining the store's luxury environment, and adhering to safety policies and procedures.
Responsibilities
- Interact with guests to ensure a great guest experience in a manner that values guests' time.
- Assess guests' needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests.
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
- Perform product presentation tasks according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Requirements
- Must be legally authorized to work in the country in which the store is located.
- Must be 18 years of age or older.
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
- Must have the ability to travel to assigned store with own transportation methods.
- Willing to work a flexible schedule including evenings, weekends, and holidays.
- Willing to work in an environment with bright lights and loud music.
- Willing to move through a store for most of a shift to help guests and accomplish work.
- Willing to move boxes weighing up to 30 lbs (13.6 kg).
- Willing to work as part of a team and also complete some work independently.
Nice-to-haves
- High school diploma, GED, or equivalent.
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series.
