About the position
ResultsCX is seeking Seasonal Healthcare Agents to assist customers with a variety of healthcare-related inquiries. This role involves handling both inbound calls and outbound campaigns, addressing questions about health insurance policies, benefit cards, and assisting customers in updating their personal information. Agents will also support customers in completing orders and informing them about changes that may affect their healthcare services. The position is crucial in providing empathetic support to customers, as illustrated by a recent experience where an agent helped an elderly customer navigate a financial issue related to her healthcare stipend. This role is not just about answering questions; it’s about making a real difference in the lives of our members by providing timely and effective solutions to their concerns. At ResultsCX, we pride ourselves on our heartfelt approach to healthcare. Our agents are expected to embody this ethos, ensuring that every interaction is handled with care and professionalism. The ideal candidate will have a high school diploma or GED, possess strong typing skills, and demonstrate technical proficiency in navigating multiple systems while communicating with customers. Open availability is required, as shifts can range from 8 AM to 2 AM EST, seven days a week. The starting pay for this seasonal position is $13 per hour during training, with potential variations based on program fit during the selection process.
Responsibilities
- Assist customers with healthcare-related inquiries via inbound and outbound calls.
- Provide information regarding health insurance policies and benefit cards.
- Support customers in updating personal information on their accounts.
- Help customers complete orders and navigate changes in their healthcare services.
- Work collaboratively with team members to resolve customer issues effectively.
Requirements
- High school diploma or GED required.
- Ability to type at least 25 words per minute.
- Intermediate to advanced technical proficiency in using multiple systems during customer interactions.
- Open availability between 8 AM and 2 AM EST, seven days a week.
Nice-to-haves
- Experience in customer service or healthcare-related fields.
- Familiarity with VoIP technology and customer service software.
Benefits
- Work from home opportunity with specific equipment requirements.
- Flexible scheduling options to accommodate various availability.
