Seasonal Customer Service Representative

About the position

As a customer service representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success looks like providing excellent customer service.

Responsibilities

• Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery
• Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
• Providing accurate information on products and services as well as educating customers on our products and services
• Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
• Partner with other departments to follow-up with all customer inquiries
• Contribute to a team environment by performing other duties as required

Requirements

• Customer service experience and knowledge of business procedures
• Ability to work well within a team environment
• Must be able to work weekends
• Ability to multi-task and manage time effectively
• Ability to work in a fast-paced environment

Nice-to-haves

• ADDS software experience a plus

Benefits

• Hybrid Work Model - Allows for a blend of in-office and work-from-home days
• Competitive Compensation - Including a company matched 401k and a Sign-On Bonus
• Flexible Benefits Plan - Including medical and dental benefits