Seasonal Digital Customer Service Associate / Stocking Associate

Total Wine & More - Ann Arbor, MI

Part-time,Full-time - Entry Level

Ann Arbor, MI

Food and Beverage Retailers

About the position

As a Seasonal Digital Customer Service Associate at Total Wine & More, you will support the online customer base by assisting with in-store order pick-up and curbside delivery. This role is essential for providing a positive customer service experience, ensuring fast service for online purchases. You will be involved in processing transactions, selecting and packing products, and maintaining inventory levels. This position is temporary and expected to last no longer than six months, with the possibility of applying for a regular role afterward.

Responsibilities

• Provide customer service by greeting and establishing a relationship with customers while informing them of products.
• Fulfill online orders through product selection, packaging, and order placement for in-store pick up, curbside pickup, or delivery.
• Assist in selecting, sorting, and stocking merchandise throughout the store.
• Maintain inventory levels and communicate any inventory issues or concerns to leadership.
• Support other areas of the store as a cashier or stock associate as needs arise.
• Maintain store safety and cleanliness standards in various areas of the store.

Requirements

• Must be 21 years of age or older.
• Ability to work a flexible schedule based on business needs, including part-time or full-time hours.
• Experience using technology applicable to the position and accessing necessary information for daily responsibilities.
• Strong interpersonal skills with a positive and engaging attitude.

Nice-to-haves

• Experience in customer service or retail environments.

Benefits

• Employee discount on products.