Seasonal Digital Customer Service Associate

Total Wine & More - Danvers, MA

Part-time,Full-time - Entry Level

Danvers, MA

Food and Beverage Retailers

About the position

As a Seasonal Digital Customer Service Associate at Total Wine & More, you will support the online customer base by assisting with in-store order pick-up and curbside delivery processes. This role is essential in providing a positive customer service experience, ensuring fast service for online purchases. You will be involved in processing transactions, selecting and packing products, and maintaining inventory levels. This position is temporary, lasting no longer than six months, with the possibility of applying for a regular role afterward.

Responsibilities

• Provide customer service by greeting and establishing relationships with customers while informing them of products.
• Fulfill online orders through product selection, packaging, and order placement for in-store pick up, curbside pickup, or delivery.
• Assist in selecting, sorting, and stocking merchandise throughout the store.
• Maintain inventory levels and communicate any inventory issues to leadership.
• Support other areas of the store as a cashier or stock associate as needed.
• Maintain store safety and cleanliness standards in various areas of the store.

Requirements

• Must be 21 years of age or older.
• Ability to work a flexible schedule as business requires, depending on preference for part-time or full-time hours.
• Experience using technology applicable to the position and accessing necessary information for daily responsibilities.
• Strong interpersonal skills with a positive and engaging attitude.

Benefits

• Employee discount