Seasonal Digital Customer Service Associate

Total Wine & More - McLean, VA

Part-time,Full-time - Entry Level

McLean, VA

Food and Beverage Retailers

About the position

As a Seasonal Digital Customer Service Associate, you will support our online customer base by assisting with in-store order pick-up and curbside delivery processes. This role is crucial in enhancing the customer service experience by providing fast and efficient service for online purchases. You will be responsible for processing transactions, selecting and packing products, and ensuring customers leave with a positive impression. This position can be part-time or full-time and is expected to last no longer than six months, with the possibility of applying for a regular role afterward.

Responsibilities

• Provide customer service by greeting and establishing relationships with customers while informing them of products.
• Fulfill online orders through product selection, packaging, and order placement for in-store pick up, curbside pickup, or delivery.
• Assist in selecting, sorting, and stocking merchandise throughout the store.
• Maintain inventory levels and communicate any inventory issues or concerns to leadership.
• Support other areas of the store as a cashier or stock associate as needs arise.
• Maintain store safety and cleanliness standards in various areas including the sales floor, stock room, breakroom, and bathroom.

Requirements

• Must be 21 years of age or older.
• Ability to work a flexible schedule based on business needs and personal preference for part-time or full-time hours.
• Experience using technology relevant to the position and accessing necessary information for daily responsibilities.
• Strong interpersonal skills with a positive and engaging attitude.
• Value collaboration and teamwork.

Benefits

• Employee discounts.