Seasonal Game Day Operations Coordinator

$47,840 - $47,840/Yr

National Football League - Inglewood, CA

Full-time - Entry Level

Inglewood, CA

Performing Arts, Spectator Sports, and Related Industries

About the position

The NFL Digital Media Technical Operations team is seeking a Seasonal Game Day Operations Coordinator to assist with supporting digital apps and platforms, particularly focusing on live video streaming experiences across various devices including web browsers, mobile phones, tablets, and connected TV apps during game days. This role is crucial as it serves as a communication hub for operational activities, requiring the coordinator to immerse themselves in the details of all digital products. Strong communication skills and the ability to thrive in a fast-paced environment are essential, as the coordinator will interact with product management, technology, and business development teams. The position will report directly to the Senior Product Operations Manager. The coordinator will be responsible for coordinating and monitoring daily operational activities to ensure they are executed efficiently and in accordance with established procedures for the Product Operations team. This includes validating and checking connected TV, mobile, tablet, and web devices for live streaming of games and shows, ensuring that the live stream functions properly across all relevant Designated Market Areas (DMAs) during game windows. The role also involves managing the triage, escalation, and resolution of issues reported by Business Development and fans in real-time on game days. Additionally, the coordinator will respond to fan inquiries sent to NFL.com, providing in-depth tier 2 technical support on owned and operated products, and assisting with subscription renewals, refunds, and cancellations for services like NFL+, Fantasy, RedZone, and NFL Network. The coordinator will also handle NFL Privacy requests, including deletion, access, and changes to user data, utilizing various databases, portals, and consoles to perform these functions. The position requires a commitment to work all NFL Game Days, including Preseason, Regular Season, and Playoffs, as well as on holidays such as Thanksgiving and Christmas. The expected employment period is seven months, with a flexible schedule that includes weekends, holidays, and late nights.

Responsibilities

• Coordinate and monitor daily operational activities for the Product Operations team.
• Validate and check CTV, mobile, tablet, and web devices for live streaming of games and shows.
• Ensure live streams play properly in all relevant DMAs during game windows.
• Manage the triage, escalation, and resolution of Business Development and fan-reported issues in real-time on Game Days.
• Answer messages sent into NFL.com by fans, providing technical support on site features.
• Provide tier 2 technical support for NFL's direct-to-consumer products.
• Process subscription renewals, refunds, and cancellations for NFL+ and other services.
• Handle NFL Privacy requests such as deletion, access, and change of user data.

Requirements

• 1-3 years' experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry.
• Well-organized with the ability to manage multiple tasks and prioritize in a fast-paced environment.
• Strong interpersonal, verbal, and written communication skills.
• Excellent problem-solving ability; highly motivated to drive positive change.
• Ability to work all NFL Game Days, including Preseason, Regular Season, and Playoffs, in-office.
• Strong knowledge of sports and digital sports products.

Nice-to-haves

• Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred.
• Ability to understand and document business rules.
• Ability to quickly learn new systems and programs.
• Attention to detail and excellent organizational skills.
• Avid interest and knowledge of NFL football.
• Excels in collaborating with a team.

Benefits

• Flexible Workplace Policy allowing periodic remote work while prioritizing in-office collaboration.
• Commitment to diversity, equity, and inclusion in the workplace.