Seasonal Macys Toys R Us Champion Associate, La Cumbre Plaza

$34,320 - $42,328/Yr

Macy's - Santa Barbara, CA

Part-time - Entry Level

Santa Barbara, CA

General Merchandise Retailers

About the position

The Seasonal Champion Associate at Macy's is responsible for enhancing the customer experience during the holiday season by providing proactive supervision and fostering a sales-oriented culture. This role involves actively engaging with customers and colleagues, ensuring a lively store atmosphere, and adapting to various duties as business needs evolve. The position requires flexibility in scheduling, including early mornings, late evenings, weekends, and major sale events.

Responsibilities

• Provide active supervision by circulating the selling floor and directing colleagues to optimize customer experience and increase sales.
• Lead activities to ensure customer readiness and exceptional presentation standards, alerting Store Leaders of any misalignments.
• Role model the ability to build lasting customer relationships and provide feedback to colleagues to foster similar behaviors.
• Help build a proactive, customer-centric culture in-store to ensure consistent customer experiences.
• Handle responsibilities related to the physical operation of the facility, including opening and closing the store and daily back-of-house functions.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics.
• Utilize handheld and point of sale systems to lead execution of department goals.
• Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
• Support seasonal colleagues in key onboarding activities.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance, support, and coaching.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Attention to detail in handling daily tasks and examining reports.
• Ability to collaborate with different teams to drive sales and customer experience.
• Resourceful self-starter with the ability to adapt quickly to changing priorities.

Nice-to-haves

• At least one year of supervisory experience preferred.

Benefits

• Generous employee discount at Macy's and Bloomingdale's.
• Access to wages earned without waiting for payday.
• Employee Assistance Program for mental health and financial literacy resources.
• Potential for year-round employment opportunities.