Seasonal Macys Toys r us Champion Associate, Manhasset

Macy's - Manhasset, NY

Part-time - Entry Level

Manhasset, NY

General Merchandise Retailers

About the position

As a Seasonal Champion Associate at Macy's, your primary focus will be to enhance the customer experience through proactive supervision and fostering a sales-oriented culture. You will be part of the Store Leadership Team, responsible for communicating goals and expectations, contributing to a lively store atmosphere, and adapting to various duties as business needs evolve. This role requires flexibility in working hours, including early mornings, late evenings, weekends, and major sale events, to ensure an outstanding holiday shopping experience for customers.

Responsibilities

• Provide active supervision by circulating the selling floor and directing colleagues to optimize customer experience and increase sales.
• Lead activities to ensure customer readiness and exceptional presentation standards, alerting Store Leaders of any misalignments.
• Role model the ability to build lasting customer relationships and provide feedback to colleagues to foster similar behaviors.
• Help build a proactive, customer-centric culture in-store to ensure consistent customer experiences.
• Handle responsibilities related to the physical operation of the facility, including opening and closing the building and daily back-of-house functions.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics such as Fill Rate and Speed to Ship.
• Utilize handheld and point of sale systems to lead execution of department goals.
• Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
• Support seasonal colleagues in key onboarding activities such as store tours and schedule pick-up.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Strong communication skills, both written and verbal, to facilitate open communication within the team and across functional lines.
• Excellent interpersonal skills to work effectively with colleagues at all levels and across departments.
• Attention to detail in handling daily tasks and examining reports to ensure business goals are met.
• Ability to collaborate with the Prestige and total Beauty team to drive line sales and deliver customer experience.
• Resourceful self-starter who works well independently and as part of a team, with the ability to adapt quickly to changing priorities.
• At least one year of supervisory experience preferred.

Nice-to-haves

• Experience in retail or customer service environments.
• Familiarity with point of sale systems and inventory management.

Benefits

• Generous employee discount at Macy's and Bloomingdale's.
• Access to earned wages anytime without waiting for payday.
• Employee Assistance Program offering mental health and financial literacy resources.
• Potential for year-round employment opportunities.