Seasonal Macys Toys r us Champion Associate, Northshore

About the position

As a Seasonal Champion at Macy's, your primary focus will be on enhancing the customer experience through proactive supervision and fostering a sales-oriented culture. You will be part of the Store Leadership Team, responsible for communicating goals and expectations to peers while contributing to a lively store atmosphere. This role requires adaptability to meet the evolving demands of the business, ensuring an outstanding holiday shopping experience for customers.

Responsibilities

• Provide active supervision by circulating the selling floor and directing colleagues to optimize customer experience and increase sales.
• Lead activities to ensure customer readiness and exceptional presentation standards, alerting Store Leaders of any misalignments.
• Role model the ability to build lasting customer relationships and provide feedback to colleagues.
• Help build a proactive, customer-centric culture in the shop to ensure consistent customer experiences.
• Handle responsibilities related to the physical operation of the facility, including opening and closing the building.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics.
• Utilize handheld and point of sale systems to lead execution of department goals.
• Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
• Support seasonal colleagues in key onboarding activities such as store tours and schedule pick-up.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance and coaching to drive performance.
• Strong written and verbal communication skills to facilitate open communication within the team.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Attention to detail in handling daily tasks and examining reports to meet business goals.
• Ability to collaborate with the Prestige and total Beauty team to drive line sales.

Nice-to-haves

• At least one year of supervisory experience preferred.

Benefits

• Generous employee discount at Macy's and Bloomingdale's.
• Access to wages earned without waiting for payday.
• Employee Assistance Program for mental health and financial literacy resources.
• Potential for year-round employment opportunities.