Seasonal Macys Toys R Us Champion Associate, Oxmoor Center - Full Time

$31,200 - $38,480/Yr

Macy's - Louisville, KY

Full-time - Entry Level

Louisville, KY

General Merchandise Retailers

About the position

As a Seasonal Champion Associate at Macy's, your primary focus will be on enhancing the customer experience through proactive supervision and fostering a sales-oriented culture. You will be part of the Store Leadership Team, responsible for communicating goals and expectations to peers while contributing to a lively store atmosphere. This role requires adaptability to meet the evolving demands of the business, ensuring an outstanding holiday shopping experience for customers.

Responsibilities

• Provide active supervision by circulating the selling floor and directing colleagues to optimize customer experience and increase sales.
• Lead activities to ensure customer readiness and maintain exceptional presentation standards.
• Role model the ability to build lasting customer relationships and provide feedback to colleagues.
• Foster a proactive and solution-oriented customer-centric culture in the store.
• Handle responsibilities related to the physical operation of the facility, including opening and closing procedures.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics.
• Utilize handheld and point of sale systems to lead execution of department goals.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using daily fulfillment planner.
• Conduct welcome calls to newly hired colleagues and support onboarding activities.

Requirements

• Demonstrated ability to lead a team effectively with guidance and support.
• Strong written and verbal communication skills.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Attention to detail in handling daily tasks and examining reports.
• Ability to collaborate with different teams to drive sales and customer experience.
• Resourceful self-starter with the ability to adapt quickly to changing priorities.

Nice-to-haves

• At least one year of supervisory experience preferred.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount