Seasonal Macys Toys R Us Champion Associate, Westfield Valley Fair

Macy's - Santa Clara, CA

Full-time - Entry Level

Santa Clara, CA

General Merchandise Retailers

About the position

As a Seasonal Champion Associate at Macy's, your primary focus will be on enhancing the customer experience through proactive supervision and fostering a sales-oriented culture. You will be part of the Store Leadership Team, responsible for communicating goals and expectations, creating a lively store atmosphere, and adapting to various duties to meet business demands. This role requires flexibility in working hours, including early mornings, late evenings, weekends, and major sale events, to ensure an outstanding holiday shopping experience for customers.

Responsibilities

• Provide active supervision by circulating the selling floor and directing colleagues to optimize customer experience and increase sales.
• Lead activities to ensure customer readiness and maintain exceptional presentation standards.
• Alert Store Leaders of any opportunities that do not align with customer experience goals.
• Model the ability to build lasting customer relationships and encourage colleagues to do the same.
• Foster a proactive and solution-oriented customer-centric culture in the store.
• Handle responsibilities related to the physical operation of the facility, including opening and closing the building.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics.
• Utilize handheld and point of sale systems to lead execution of department goals.
• Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
• Support seasonal colleagues in key onboarding activities.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance and coaching.
• Strong written and verbal communication skills.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Attention to detail in handling daily tasks and examining reports.
• Ability to collaborate with different teams to drive sales and customer experience.
• Resourceful self-starter with the ability to adapt quickly to changing priorities.
• At least one year of supervisory experience preferred.

Nice-to-haves

• Experience in retail or customer service environments.
• Familiarity with point of sale systems and inventory management.

Benefits

• Generous employee discount at Macy's and Bloomingdale's.
• Access to earned wages anytime without waiting for payday.
• Employee Assistance Program for mental health and financial literacy resources.
• Potential for year-round employment opportunities.