Seasonal Macys Toys r us Champion Associate, White Oaks

Macy's - Springfield, IL

Part-time - Entry Level

Springfield, IL

General Merchandise Retailers

About the position

The Seasonal Champion Associate at Macy's is responsible for enhancing the customer experience through proactive supervision and fostering a sales-oriented culture. This role involves contributing to a lively store atmosphere, adapting to various duties, and ensuring exceptional service during the busy holiday season. The position requires flexibility in working hours, including early mornings, late evenings, weekends, and major sale events.

Responsibilities

• Provide active supervision by circulating the selling floor and directing colleagues to optimize customer experience and increase sales.
• Lead activities to ensure customer readiness and maintain exceptional presentation standards.
• Role model the ability to build lasting customer relationships and provide feedback to colleagues.
• Foster a proactive and solution-oriented customer-centric culture in the store.
• Handle responsibilities related to the physical operation of the facility, including opening and closing the store.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics.
• Utilize handheld and point of sale systems to lead execution of department goals.
• Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct Welcome Calls to newly hired colleagues and support onboarding activities.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance and coaching.
• Strong written and verbal communication skills.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Attention to detail in handling daily tasks and examining reports.
• Ability to collaborate with different teams to drive sales and customer experience.
• Resourceful self-starter with the ability to adapt quickly to changing priorities.

Nice-to-haves

• At least one year of supervisory experience preferred.

Benefits

• Generous employee discount at Macy's and Bloomingdale's.
• Access to earned wages anytime without waiting for payday.
• Employee Assistance Program for mental health and financial literacy resources.
• Potential for year-round employment opportunities.