Seasonal Recovery Champion Associate, Natick Collection

Macy's - Natick, MA

Part-time - Entry Level

Natick, MA

General Merchandise Retailers

About the position

The Seasonal Recovery Champion Associate at Macy's is responsible for enhancing the customer experience through proactive supervision and fostering a sales-oriented culture. This role involves contributing to a lively store atmosphere, relaying goals to peers, and adapting to various duties to meet business demands, especially during the holiday season. The position requires flexibility in working hours, including early mornings, late evenings, weekends, and major sale events.

Responsibilities

• Provide active supervision by circulating the selling floor and directing colleagues to optimize customer experience and increase sales.
• Lead activities to ensure customer readiness and exceptional presentation standards, alerting Store Leaders of any misalignments.
• Role model the ability to build lasting customer relationships and provide feedback to colleagues.
• Help build a proactive, customer-centric culture in the store to ensure consistent customer experiences.
• Handle responsibilities related to the physical operation of the facility, including opening and closing the building.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics.
• Utilize handheld and point of sale systems to lead execution of department goals.
• Participate in Omni Checkpoints to resolve open aged orders and update daily progress.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
• Support seasonal colleagues in key onboarding activities.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance and coaching.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Attention to detail in handling daily tasks and examining reports.
• Ability to collaborate with the Prestige and total Beauty team to drive line sales.
• Resourceful self-starter with the ability to adapt quickly to changing priorities.
• At least one year of supervisory experience preferred.

Nice-to-haves

• Experience in retail or customer service environments.
• Familiarity with point of sale systems and inventory management.

Benefits

• Generous employee discount at Macy's and Bloomingdale's.
• Access to earned wages anytime without waiting for payday.
• Employee Assistance Program for mental health and financial literacy resources.
• Potential for year-round employment opportunities.