Seasonal Recovery Champion Associate, Topanga

$35,942 - $42,328/Yr

Macy's - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

General Merchandise Retailers

About the position

As a Seasonal Recovery Champion Associate at Macy's, your primary focus will be on enhancing the customer experience through proactive supervision and fostering a sales-oriented culture. You will be part of the Store Leadership Team, responsible for communicating goals and expectations, creating a lively store atmosphere, and adapting to various duties to meet business demands. This role requires flexibility in working hours, including early mornings, late evenings, weekends, and major sale events, to ensure an outstanding holiday shopping experience for customers.

Responsibilities

• Provide active supervision by circulating the selling floor and directing colleagues to optimize customer experience and increase sales.
• Lead activities to ensure customer readiness and maintain exceptional presentation standards.
• Role model the ability to build lasting customer relationships and provide feedback to colleagues.
• Help build a proactive, customer-centric culture in the store to ensure consistent customer experiences.
• Handle responsibilities related to the physical operation of the facility, including opening and closing the building.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics.
• Utilize handheld and point of sale systems to lead execution of department goals.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Coordinate with store leadership to identify and address operational challenges.
• Conduct welcome calls to newly hired colleagues and support onboarding activities.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance and support.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Attention to detail in handling daily tasks and examining reports.
• Ability to adapt quickly to changing priorities.

Nice-to-haves

• At least one year of supervisory experience preferred.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off