Seasonal & Regular Customer Service Representative - The Mall at Green Hills

Nordstrom - Nashville, TN

Full-time - Entry Level

Nashville, TN

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Seasonal Customer Service Representative at Nordstrom is a customer-focused role aimed at providing exceptional service and support to customers in a retail environment. This position requires problem-solving skills and the ability to build relationships with customers while ensuring a seamless shopping experience. The role involves assisting with transactions, demonstrating product knowledge, and fostering a positive team atmosphere.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork, and positive team relationships.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance, and resolution of issues.
• Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.

Requirements

• The ability to effectively build relationships with customers, peers, and leadership.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• Clear, effective communication with strong interpersonal skills.
• The ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on department needs.

Benefits

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Store discount
• Vision insurance