Seasonal Retail Ambassador - Broadway Plaza

$37,440 - $39,520/Yr

Rothy's - Walnut Creek, CA

Part-time - Entry Level

Walnut Creek, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Seasonal Retail Ambassador at Rothy's is responsible for providing exceptional customer service and representing the brand in a physical retail environment. This role involves engaging with customers, supporting operational duties, and maintaining a deep understanding of Rothy's products. The position is seasonal, with a focus on creating a unique shopping experience that aligns with the company's sustainable and inclusive values.

Responsibilities

• Provide an unparalleled customer experience for every Rothy's customer.
• Own all day-to-day customer interactions in the physical store and across all touch points of the brand.
• Support Retail Manager and Assistant Manager in all operational duties.
• Develop and maintain expert-level understanding of our products and processes.
• Elevate customer feedback and identify and escalate opportunities for improvement.
• Create loyalty by connecting customers with our brand and our community.

Requirements

• 1-3 years of retail or customer-oriented experience preferred.
• Excellent people skills—approachable, engaging, and friendly.
• Fastidious attention to detail and enthusiasm to maintain brand aesthetic.
• Ability to foster connections with customers in-store and within the community.
• Availability to work weekends, evenings, and holidays, minimum 16 hours a week.
• Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds.

Nice-to-haves

• Passionate about the brand story and product.
• Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience.

Benefits

• Base pay of $18.00-$19.00 per hour.
• Potential for additional discretionary bonuses/incentives.
• Comprehensive benefits package.