Seasonal Retail Ambassador - Lincoln Park

Rothy's - Chicago, IL

Part-time - Entry Level

Chicago, IL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Seasonal Retail Ambassador at Rothy's in Lincoln Park is responsible for delivering exceptional customer experiences and acting as a brand ambassador. This role involves engaging with customers both in-store and across various touchpoints, supporting operational duties, and maintaining a deep understanding of Rothy's products. The position is designed for individuals who are passionate about sustainability and customer service, and it offers a unique opportunity to thrive in a dynamic retail environment.

Responsibilities

• Provide an unparalleled customer experience for every Rothy's customer.
• Own all day-to-day customer interactions in the physical store and across all touch points of the brand, including in person, over the phone, and online.
• Support Retail Manager and Assistant Manager in all operational duties.
• Develop and maintain expert-level understanding of Rothy's products and processes, including tools and systems.
• Elevate customer feedback and identify and escalate opportunities for improvement.
• Create loyalty by connecting customers with the brand and the community.

Requirements

• 1-3 years of retail or customer-oriented experience preferred.
• Excellent people skills—approachable, engaging, and friendly.
• Fastidious attention to detail and enthusiasm to maintain brand aesthetic in a physical space.
• Ability to foster connections with customers both in-store and within the community.
• Availability to work weekends, evenings, and holidays, minimum 16 hours a week.
• Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds.

Nice-to-haves

• Passionate about the brand story and product.
• Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience.

Benefits

• Opportunity to work in a sustainable and inclusive environment.
• Experience in a dynamic, fast-growing company.