Seasonal Retail At Your Service Associate, Willow Grove Park

$31,200 - $38,480/Yr

Macy's - Willow Grove, PA

Full-time - Entry Level

Willow Grove, PA

1,001-5,000 employees

General Merchandise Retailers

About the position

The Seasonal Retail At Your Service Associate at Macy's is responsible for delivering exceptional customer service during various in-store activities, including Buy Online Pickup in Store transactions and processing returns. This role requires flexibility to work various shifts, including nights, weekends, and holidays, while ensuring a positive shopping experience for customers.

Responsibilities

• Greet and connect with customers in a friendly manner.
• Recommend products by identifying customer needs and inspiring purchases.
• Assist customers in completing their shopping journey and celebrate their purchases.
• Support customers with Buy Online Pickup in Store transactions and ensure a smooth pick-up experience.
• Monitor alerts for timely completion of orders and assist with customer pick-up.
• Demonstrate knowledge of store products to drive sales and minimize returns.
• Sell gift cards and resolve customer issues related to Macy's cards.
• Follow store audit policies and procedures, ensuring compliance with asset protection and inventory control.

Requirements

• Good understanding of products to provide expert guidance to customers.
• Comfortable communicating with customers in person, virtually, and via phone.
• Ability to build relationships with customers and achieve sales goals.
• Proficient in using point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.

Nice-to-haves

• Experience in retail or customer service is a plus, but not required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off