Macy's - Los Angeles, CA
posted 19 days ago
Full-time
Los Angeles, CA
General Merchandise Retailers
About the position
The Fine Jewelry Sales colleague is responsible for providing exceptional customer service in the Fine Jewelry and Watch Complex, ensuring that every customer feels welcomed and comfortable. This role involves meeting sales goals, promoting loyalty and warranty programs, and building lasting relationships with customers through a clientele program. The position requires a strong product knowledge to assist customers in selecting items that fit their preferences and budget.
Responsibilities
- Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
- Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
- Support customers who are using devices to shop and compare
- Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
- Participate in ongoing product knowledge training through both technology and vendor partners
- Use point of sale technology and applications to assist in selling and fulfilling customer orders
- Participate in pre-selling and sales-driving events, including trunk shows
- Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
- Ensure proper processing, presentation, organization, storing and replenishment of stock
- Adhere to asset protection programs and procedures to ensure audit compliance
Requirements
- 1-2 years of related experience required
- Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
- Resourceful and able to adapt quickly to changing priorities
- Flexible availability, including days, evenings, weekends and holidays
