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Michaels - Lewis Center, OH

posted 2 months ago

Part-time - Entry Level
Lewis Center, OH
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Seasonal Retail Customer Service Team Member is responsible for delivering exceptional customer service in a retail environment. This role involves assisting customers with their shopping needs, ensuring a friendly and efficient checkout experience, and maintaining store standards through various merchandise duties. The position requires engagement with customers regarding store programs and compliance with company policies while promoting a positive shopping experience.

Responsibilities

  • Deliver friendly customer service and assist customers in locating products.
  • Ensure a fast and friendly checkout experience while adhering to cash handling standards.
  • Engage customers about the benefits of the Rewards program and Private Label Credit Cards, completing enrollments as necessary.
  • Educate customers on the Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes.
  • Complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Interact with others in a respectful manner and promote commitment to the organization's vision and values.
  • Cross train in Custom Framing selling and production.
  • Perform other duties as assigned.

Requirements

  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves using a ladder or similar equipment.
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