Seasonal Retail Sales Associate

$33,280 - $34,320/Yr

Old Navy - Antioch, CA

Full-time - Entry Level

Antioch, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Seasonal Retail Sales Associate at Old Navy is responsible for providing excellent customer service and engaging with customers to enhance their shopping experience. This role involves educating customers about products, store promotions, and operational processes while building brand loyalty and delivering productivity in a fast-paced retail environment.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Become an expert in the brand's selling behaviors and leverage them with every customer.
• Acknowledge and assist customers; locate merchandise efficiently using various methods.
• Answer customer questions quickly and accurately.
• Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
• Promote customer loyalty by educating customers about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

Requirements

• Good communicator with the ability to utilize technology effectively.
• Problem solver with a focus on continuous improvement.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Benefits

• Competitive hourly wage of $16.00 - $16.50 per hour.
• Opportunity to work in a diverse and inclusive environment.
• Employee discounts on merchandise.