Seasonal Retail Support Associate - Shoe Expeditor, Green Acres

Macy's - New York, NY

Part-time - Entry Level

New York, NY

General Merchandise Retailers

About the position

The Seasonal Retail Support Associate at Macy's, also known as a Shoe Expeditor, plays a crucial role in enhancing customer experiences by providing exceptional service and maintaining the visual presentation of merchandise. This part-time position requires flexibility in working hours, including nights, weekends, and holidays, to meet the demands of a fast-paced retail environment.

Responsibilities

• Greet and connect with customers in a friendly and genuine way.
• Recommend products by asking questions to identify customer needs and inspiring purchases.
• Offer options and solutions to customers to complete the sale.
• Wrap up the moment to close out the customer's shopping journey, celebrating their purchases.
• Master store products, services, loyalty programs, and Macy's sales systems to assist customers.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Ensure accurate pricing and signage throughout the store by regularly updating product prices and promotions.
• Work with team members to achieve department goals and maintain a positive work environment.

Requirements

• Good understanding of the products being sold and ability to provide expert guidance to customers.
• Ability to build relationships with customers and achieve sales goals.
• Utilize point of sale technology and applications effectively.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice-to-haves

• Experience in retail or customer service is a plus, but not required.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits - may include 100% of tuition, books, and fees.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.