Seasonal Sales Associate- Kay Jewelers- up to$20/hr+ commission

About the position

The Seasonal Sales Associate at Kay Jewelers plays a crucial role in delivering exceptional customer service and supporting the store's operational efficiency. This position is designed to enhance the customer experience by managing store traffic, assisting with appointments, and ensuring compliance with health and safety standards. The associate will contribute to creating a Customer First culture, helping to connect customers with jewelry consultants and maintaining a smooth flow of operations in the store.

Responsibilities

• Perform daily administrative and clerical duties related to customer traffic and service.
• Input customer contact information into Clienteling from daily appointment tracker and walk-in traffic lists.
• Assist in managing the flow of traffic and line queueing for scheduled appointments and walk-in customers.
• Greet and welcome every customer, identifying their intent and directing them appropriately.
• Encourage customers to make appointments with the virtual team or schedule future appointments in-store or online.
• Direct customers to the appropriate line and enforce social distancing guidance.
• Manage the Daily Appointment Tracker and Walk In Traffic lists for checking in customers.
• Acknowledge appointments as 'show' or 'no show' in Clienteling.
• Assist with in-store fulfillment initiatives and outbound shipments as directed.
• Adhere to health & safety, security, and loss prevention policies and procedures.
• Assist with general office duties and cleaning protocols between customer interactions.
• Answer the store telephone as needed and perform additional duties as assigned.

Requirements

• Customer service experience preferred.
• Attention to detail and basic computer skills.

Benefits

• Employee discount
• Flexible schedule