(Seasonal Sales Associate, Part-Time), Editor, Boston

Glossier - Boston, MA

Part-time - Entry Level

Boston, MA

Health and Personal Care Retailers

About the position

As a Seasonal Sales Associate (Editor) at Glossier, you will play a pivotal role in enhancing the customer experience through your engagement and expertise in our product offerings. Your primary responsibility will be to ensure that every interaction with our customers is memorable and inspiring, reflecting our core values of being devoted to the customer, inclusive, courageous, curious, discerning, and results-driven. You will be immersed in the entire customer journey, from the moment they enter the store to the completion of their purchase or return. This role requires a collaborative spirit, as you will work closely with your team to create a cohesive and seamless experience for our customers. In this position, you will be trained in all aspects of store operations, both customer-facing and back-of-house. This holistic understanding will empower you to assist customers effectively, addressing their inquiries and fulfilling their needs with confidence. You will also be expected to model and coach Glossier's customer experience principles, ensuring that every customer leaves with a positive impression of our brand. Your ability to develop and nurture relationships with repeat customers will be crucial, as you engage with them before and after their visits, keeping them informed about promotional events and following up on their purchases. As an Editor, you will also serve as a product guru, sharing your knowledge of our product portfolio with customers and team members alike. You will actively participate in visual projects and uphold operational excellence by adhering to safety standards and inventory management practices. Your role will not only involve direct customer interaction but also contribute to the overall culture of joy and optimism within the store team, making it a fun and engaging environment for both employees and customers alike.

Responsibilities

• Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring experiences.
• Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
• Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
• Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.
• Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.
• Monitor customer feedback, working with your store's leadership team, to share information with key stakeholders accordingly.
• Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!
• Operate with optimism and joy— having fun is not only allowed, it's encouraged!
• Be a safety champion for all, ensuring the work environment is free of safety hazards.
• Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.
• Serve as a product guru and an added resource for product demonstrations, in partnership with store leadership.
• Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.
• Adhere to safety standards as defined by the store leadership team in accordance with public health guidelines.
• Restock and replenish inventory in accordance with business and operational standards.
• Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.
• Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality.
• Actively participate in visual projects such as new display activations, floor moves, product launches, and brand events.
• Uphold all uniform standards, closely following presentation guidelines.
• Become an expert in all operational procedures of the store, both front and back of house.
• Observe strict confidentiality, particularly as it pertains to handling sensitive information.
• Skillfully multitask, accommodating multiple customer requests at a time without compromising service standards.

Requirements

• 2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
• Prior experience, in an advisory or sales capacity, within the beauty/skincare space is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
• Passion for creating memorable experiences through meaningful personal interactions.
• An advocate for all members of our community, promoting inclusion and belonging always.
• Demonstrated ability to show empathy and understanding while still driving action.
• Driven by operational excellence, understanding the logistics of a retail operation for a seamless customer experience.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• A true collaborator in nature, driven by the power of teamwork, who thrives in group settings.
• Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
• Highly adaptable with an impeccable ability to multitask.
• Prior experience with POS (point of sale) or inventory management systems is a plus.

Nice-to-haves

• Experience in a beauty or skincare retail environment.
• Knowledge of inventory management systems.

Benefits

• Employee discounts on products and services.
• Opportunities for professional development and training.
• Flexible scheduling options.