Seasonal Sales Support Advisor - Miami Design District

MONCLER S.P.A - Miami, FL

- Entry Level

Miami, FL

Leather and Allied Product Manufacturing

About the position

The Sales Support Advisor (SSA) will partner with Moncler's sales, operations, visual merchandising, and management teams to support the full life cycle of the client experience, ensuring a seamless and personalized experience for all clients. The SSA will embody the Moncler values and the Moncler Client Promise, acting as a knowledgeable and resourceful brand ambassador, projecting an elevated and positive image both front of house (FOH) and back of house (BOH).

Responsibilities

• Achieve individual and team objectives.
• Welcome every client and provide the best Client experience.
• Engage with clients to build relationships and develop a deep understanding of their needs.
• Support Client Advisors in providing an exceptional client experience as instructed by store management.
• Retrieve and deliver product requests from the BOH to sales floor to support the Client experience and sales.
• Be a point of contact for and execute product care requests, including ticket creation as needed.
• Learn and master Brand and product knowledge, as well as operational policies and procedures.
• Assist in the maintenance and execution of Company visual merchandising standards.
• Contribute to the preparation and execution of inventory based on the requests of management.
• Support with operational tasks including BOH organization and product assortment go-backs.
• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Contribute to and maintain a positive and collaborative work environment.
• Respect Moncler Brand standards in terms of grooming and behavior.
• Follow the company's policies and procedures.
• Perform additional duties and responsibilities as required and communicated by management and/or the Company.

Requirements

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Experience in hospitality or other relevant client oriented/service roles are acceptable.
• Team oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury-goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
• Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).
• Ability to analyze sales reports.
• Excellent problem-solving skills.
• Possess strong attention to detail.