Seasonal Sales Support: Natick

Tiffany - Natick, MA

Full-time - Entry Level

Onsite - Natick, MA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

Tiffany & Co. Seasonal Team Members hold a critical position during the holiday season, embodying the Tiffany brand in every client interaction. As a Seasonal Team Member, you will be an effective brand ambassador, ensuring that clients are warmly welcomed and assisted in a manner that creates memorable experiences that align with the Tiffany brand. Your passion for Tiffany will shine through in every interaction, as you help convey the luxury and elegance that the brand represents. In this role, you will improve the client experience by enhancing hospitality and utilizing store amenities to build personalized experiences. This is aimed at positively impacting both sales and service. You will assist with the engraving station where applicable, accurately manage the floor waiting list, and ensure that the hospitality area is fully stocked, orderly, and clean. Communication with management regarding any potential service issues with waiting clients will be essential. Additionally, you will support the sales team by boxing and wrapping items, replenishing point-of-sale (POS) and gifting supplies, and keeping all POS stations and sales floor areas neat and organized. Performing all POS functions after a client's purchase decision is finalized will also be part of your responsibilities. You will assist the operations team with operational policies and procedures, ensuring that store operations run optimally, and help with inventory and special projects as needed.

Responsibilities

• Be an effective brand ambassador, ensuring Clients are warmly welcomed and assisted accordingly.
• Improve the Client experience with hospitality and store amenities to build personalized experiences.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies.
• Keep all POS stations and sales floor areas neat and organized.
• Perform all POS functions after a client's purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing.
• Assist with inventory and special projects as needed.

Requirements

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written.
• Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in the United States or in the country where the position is based.