Seasonal Sales Support | NorthPark Center

David Yurman - Dallas, TX

Full-time

Dallas, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The NorthPark Center Seasonal Operations Support role is designed to provide essential administrative and logistical support to the Retail Store Operations Staff. This position plays a critical role in ensuring that the store operates smoothly and efficiently, particularly during peak seasons. The individual in this role will be responsible for a variety of tasks that contribute to the overall customer experience and operational effectiveness of the store. This includes entering sales data at the point of sale (POS), managing incoming calls, and assisting on the sales floor as needed to meet client needs. In addition to customer-facing responsibilities, the Seasonal Operations Support will maintain visual merchandising and housekeeping standards in accordance with current visual guidelines. This ensures that the store remains visually appealing and organized at all times. The role also involves assisting the Sales and Operations team with various tasks, such as wrapping client packages, cleaning jewelry, and restocking essential store supplies, including packaging materials and stationary. The position requires a proactive approach to inventory management, as the individual will assist in inventorying office supplies, packaging needs, and stationary requirements. Furthermore, the role includes responsibilities related to client jewelry repairs and maintaining a clean and organized jewelry cleaning area. The Seasonal Operations Support will also help organize understock and participate in inventory serial case audits, ensuring that all operational aspects of the store are well-managed and efficient.

Responsibilities

• Enters sales at POS.
• Answers and properly directs all incoming calls.
• Assists on the sales floor when all tasks are completed or when necessary to satisfy clients' needs.
• Maintains consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Assists Sales and Operations team wrap client packages.
• Assists Sales and Operations team with the cleaning of client jewelry.
• Assists the Operations team with the restocking of store packaging (Bags, Boxes, Pouches, Ribbon, Folders).
• Assists the Operations team with the restocking of store stationary (POS Paper, Repair Forms, Receipt Envelopes).
• Assists the Operations team with the unwrapping of David Yurman Bags for easy access.
• Assists the Operations team with the putting together of DY Pocket Folders.
• Assists Operations team package and ship client packages.
• Assists Operations team in inventorying office supply needs.
• Assists Operations team in inventorying packaging needs.
• Assists Operations team in inventorying stationary needs.
• Assists Operations team identify client jewelry repairs.
• Assists store in maintaining a clean case line.
• Assists Sales and Operations team organize understock.
• Assists Operations team with Inventory Serial Case Audits.
• Ensures organization and cleanliness of jewelry cleaning area.

Requirements

• Minimum 1 year in an operational role in a customer service environment; luxury retail experience preferred.
• Proficient in Microsoft Excel and Outlook.
• Ability to be detail-oriented, adapt and prioritize in a fast-paced environment.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.