Seasonal Sales Support | Short Hills, NJ

David Yurman - Short Hills, NJ

Full-time

Short Hills, NJ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Short Hills Seasonal Operations Support role is designed to provide essential administrative and logistical support to the Retail Store Operations Staff. This position plays a critical role in ensuring that the store operates smoothly and efficiently, particularly during peak seasons. The individual in this role will be responsible for a variety of tasks that contribute to the overall customer experience and operational effectiveness of the store. Key responsibilities include entering sales at the point of sale (POS) system, answering incoming calls, and directing them appropriately. The Operations Support will also assist on the sales floor as needed, ensuring that client needs are met promptly. Maintaining visual merchandising and housekeeping standards is crucial, as it reflects the brand's commitment to excellence. The role involves assisting the Sales and Operations team with various tasks, such as wrapping client packages, cleaning jewelry, and restocking essential store supplies, including packaging materials and stationary. Additionally, the Operations Support will help with inventory management, including tracking office supply needs and identifying client jewelry repairs. The position requires a proactive approach to maintaining a clean and organized workspace, particularly in the jewelry cleaning area and case line. The individual will also assist with inventory serial case audits and organizing understock to ensure that the store is well-prepared to meet customer demands. This role is vital for supporting the overall operations of the store and enhancing the customer experience during busy periods.

Responsibilities

• Enters sales at POS.
• Answers and properly directs all incoming calls.
• Assists on the sales floor when all tasks are completed or when necessary in order to satisfy clients' needs.
• Maintains consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Assists Sales and Operations team wrap client packages.
• Assists Sales and Operations team with the cleaning of client jewelry.
• Assists the Operations team with the restocking of store packaging (Bags, Boxes, Pouches, Ribbon, Folders).
• Assists the Operations team with the restocking of store stationary (POS Paper, Repair Forms, Receipt Envelopes).
• Assists the Operations team with the unwrapping of David Yurman Bags for easy access.
• Assists the Operations team with the putting together of DY Pocket Folders.
• Assists Operations team package and ship client packages.
• Assists Operations team in inventorying office supply needs.
• Assists Operations team in inventorying packaging needs.
• Assists Operations team in inventorying stationary needs.
• Assists Operations team identify client jewelry repairs.
• Assists store in maintaining a clean case line.
• Assists Sales and Operations team organize understock.
• Assists Operations team with Inventory Serial Case Audits.
• Ensures organization and cleanliness of jewelry cleaning area.

Requirements

• Minimum 1 year in an operational role in a customer service environment; luxury retail experience preferred.
• Proficient in Microsoft Excel and Outlook.
• Ability to be detail-oriented, adapt and prioritize in a fast-paced environment.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.