Seasonal Sales Support: Westport

Tiffany - Westport, CT

Full-time - Entry Level

Westport, CT

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Seasonal Team Member at Tiffany & Co., you will play a vital role in representing the Tiffany brand during the bustling holiday season. This position is not just about selling luxury items; it is about creating memorable experiences for our clients. You will be the face of Tiffany, ensuring that every client feels welcomed and valued. Your passion for the brand will shine through in every interaction, making each client feel special and appreciated. In this role, you will be responsible for enhancing the client experience by providing exceptional hospitality and utilizing store amenities to create personalized experiences. This includes assisting clients at the engraving station, managing the floor waiting list, and ensuring that the hospitality area is well-stocked and organized. You will also communicate any potential service issues to management, ensuring that client satisfaction remains a top priority. Additionally, you will support the sales team by assisting with boxing and wrapping items, replenishing point-of-sale (POS) and gifting supplies, and maintaining a neat and organized sales floor. Your role will also involve assisting the operations team with adherence to operational policies and procedures, as well as after-sales servicing to ensure that store operations run smoothly. You may also be called upon to assist with inventory and special projects as needed, making this a dynamic and engaging position.

Responsibilities

• Be an effective brand ambassador, ensuring Clients are warmly welcomed and assisted accordingly.
• Improve the Client experience with hospitality and store amenities to build personalized experiences.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies.
• Keep all POS stations and sales floor areas neat and organized.
• Perform all POS functions after a client's purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing.
• Assist with inventory and special projects as needed.

Requirements

• Ability to work non-traditional business hours including nights, weekends, and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written.
• Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in the United States or in the country where the position is based.