Seasonal Sales Support

$30,160 - $32,178/Yr

Duluth Trading Company - Hoffman Estates, IL

Full-time - Entry Level

Hoffman Estates, IL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Seasonal Sales Support position at Duluth Trading Company focuses on delivering exceptional customer service and creating memorable shopping experiences. Associates are expected to embody the company's 'Go for WOW!' standard, ensuring that customers feel valued and well-served throughout their interactions in the store.

Responsibilities

• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.
• Effectively communicate sales and promotions.
• Understand the importance of email capture as part of sales and service and execute to standard.
• Respond proactively and be empowered to provide positive resolutions to customer concerns.
• Answer telephone in a courteous and friendly manner, including store greetings, directions, and receiving and filling customer orders.
• Assist in receiving, processing, and replenishing merchandise.
• Maintain merchandising, presentation, and display standards to ensure the sales floor is customer ready.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Accurately and efficiently process all register transactions.
• Adhere to all company policies, procedures, and practices.
• Perform any other duties as directed by management.

Requirements

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer centric attitude.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.

Nice-to-haves

• Experience in retail sales or customer service.

Benefits

• 40% employee merchandise discount
• 401K program with company match
• employee stock purchase plan