Seasonal Selling Champion Associate, Perimeter Mall

$32,760 - $40,414/Yr

Macy's - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

General Merchandise Retailers

About the position

As a Seasonal Selling Champion Associate at Macy's, your primary focus will be on enhancing the customer experience through proactive supervision and fostering a sales-oriented culture. You will be part of the Store Leadership Team, responsible for communicating goals and expectations, creating an appealing store atmosphere, and adapting to various duties to meet business demands. This role requires flexibility in working hours, including early mornings, late evenings, weekends, and holidays, to ensure an outstanding shopping experience during the busy holiday season.

Responsibilities

• Provide active supervision by circulating the selling floor and directing colleagues to optimize customer experience and increase sales.
• Lead activities to ensure customer readiness and exceptional presentation standards.
• Role model the ability to build lasting customer relationships and provide feedback to colleagues.
• Help build a proactive and solution-oriented customer-centric culture in the store.
• Handle responsibilities related to the physical operation of the facility, including opening and closing the building.
• Oversee daily receiving and fulfillment processes, supporting in-store customer pickup functions.
• Monitor dashboards and reports to achieve daily execution metrics.
• Utilize handheld and point of sale systems to lead execution of department goals.
• Support inbound and outbound dock operations, including merchandise receipt and reverse logistics.
• Ensure necessary shifts are scheduled and filled using trailer projections and the daily fulfillment planner.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance and support.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Careful attention to detail in handling daily tasks and examining reports.
• Ability to adapt quickly to changing priorities and work independently or as part of a team.
• At least one year of supervisory experience preferred.

Nice-to-haves

• Experience in retail or customer service environments.
• Familiarity with omnichannel retail strategies.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off