Baker Tilly - Minneapolis, MN
posted 4 months ago
Baker Tilly is a leading advisory, tax, and assurance firm that provides clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers. The firm is seeking a Seasonal Tax Preparer & Customer Support professional to join their team remotely. This temporary, part-time position will begin in January 2025 and end on or before April 15, 2025. The ideal candidate will have a minimum of two years of professional tax preparation experience and will be responsible for preparing individual tax returns and providing customer support through video, phone, and chat using designated software such as TurboTax. In this role, you will ensure an excellent customer experience by leveraging your expertise in tax preparation, technology troubleshooting, and resolving tax issues. You will be expected to communicate effectively with customers, translating complex tax terminology into easily understandable language. The position requires a friendly and reassuring demeanor, as well as a passion for customer service and problem resolution. You will assist customers in gathering, organizing, and entering data for federal and state tax returns, and analyze various tax matters to determine appropriate courses of action for customers. As a Customer Support Tax Preparer, you will also review customer callback and tax accuracy lists, scheduling return calls to provide additional clarification and support as needed. This role is perfect for individuals who enjoy working in a fast-paced environment and are comfortable using audio/visual tools to communicate with customers.