Seasonal Warehouse Customer Service

$33,280 - $43,680/Yr

OnTrac - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

Support Activities for Transportation

About the position

OnTrac is seeking a Seasonal Operations Assistant Level 1 to support the Operations Managers with administrative duties and customer service. This role involves interacting with drivers and customers to resolve package discrepancies, ensuring on-time delivery, and performing accurate data entry into the OnTrac system. The ideal candidate will thrive in a fast-paced environment and possess strong problem-solving skills.

Responsibilities

• Assist Operations Managers with administrative duties and customer service support.
• Interact with drivers and customers to resolve package discrepancies.
• Ensure on-time delivery by verifying deliveries and tracking package statuses.
• Perform accurate data entry into the OnTrac system.
• Prepare packages for delivery as needed.
• Research, analyze, and report on daily compliance to management.
• Communicate with customers regarding their package status.

Requirements

• High school diploma or GED required.
• One year of related industry experience or training in transportation and delivery.
• General knowledge of Microsoft Word and Excel programs.
• Excellent customer service skills.
• Ability to multitask and work efficiently in stressful situations.

Benefits

• Competitive hourly pay ranging from $16.00 to $21.00 based on experience.
• Full-time employment with flexible shifts.