OnTrac - Lexington, KY

posted 6 days ago

Full-time - Entry Level
Lexington, KY
5,001-10,000 employees
Support Activities for Transportation

About the position

OnTrac is hiring a Seasonal Operations Assistant Level 1 to support Operations Managers with administrative duties and customer service. This role involves interacting with drivers and customers to resolve package discrepancies, ensuring on-time delivery, and performing accurate data entry into the OnTrac system.

Responsibilities

  • Assist Operations Managers with administrative duties and customer service support.
  • Interact with drivers and customers to resolve package discrepancies.
  • Ensure on-time delivery by verifying deliveries and tracking package statuses.
  • Process and document problem packages and update OnTrac's tracking system.
  • Assist drivers in the checkout process and prepare packages for delivery if needed.
  • Research, analyze, and report on daily compliance to management.

Requirements

  • High school diploma or GED required.
  • One year of related industry experience or training in transportation and delivery.
  • General knowledge of Microsoft Word and Excel programs.
  • Excellent customer service skills.
  • Ability to multitask and work efficiently in stressful situations.

Benefits

  • Paid Holidays
  • Vacation & Paid Time Off
  • Dental Insurance
  • Health Insurance
  • 401k match
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