Seasonal Warehouse Customer Service

$27,040 - $33,280/Yr

OnTrac - Lexington, KY

Full-time - Entry Level

Lexington, KY

5,001-10,000 employees

Support Activities for Transportation

About the position

OnTrac is hiring a Seasonal Operations Assistant Level 1 to support Operations Managers with administrative duties and customer service. This role involves interacting with drivers and customers to resolve package discrepancies, ensuring on-time delivery, and performing accurate data entry into the OnTrac system.

Responsibilities

• Assist Operations Managers with administrative duties and customer service support.
• Interact with drivers and customers to resolve package discrepancies.
• Ensure on-time delivery by verifying deliveries and tracking package statuses.
• Process and document problem packages and update OnTrac's tracking system.
• Assist drivers in the checkout process and prepare packages for delivery if needed.
• Research, analyze, and report on daily compliance to management.

Requirements

• High school diploma or GED required.
• One year of related industry experience or training in transportation and delivery.
• General knowledge of Microsoft Word and Excel programs.
• Excellent customer service skills.
• Ability to multitask and work efficiently in stressful situations.

Benefits

• Paid Holidays
• Vacation & Paid Time Off
• Dental Insurance
• Health Insurance
• 401k match